Trust & legal

Terms of Service

The terms on which we provide the Rconnected website and platform. A working draft, not yet a binding agreement.

DRAFT — pending legal review. This document is a working draft published for transparency. It has not yet been reviewed by legal counsel, is not legal advice, and is not yet contractually binding. Last reviewed: Not yet reviewed.

These terms are a working draft and have not been reviewed by counsel. For pilot deployments, the binding terms are those set out in the signed agreement between Rconnected and your organisation; that agreement prevails over anything here.

1. Who these terms are between

They are between you and Rconnected Ltd. By using the website or the platform you agree to them. If you use the platform on behalf of an organisation, you confirm you are authorised to accept them for that organisation.

2. The service

Rconnected is a multi-agency care-coordination platform connecting families, schools, and clinicians around a shared plan for a child with neurodevelopmental needs. It is a coordination and record-keeping tool — it is not a medical device and does not provide medical advice, diagnosis, or treatment. Clinical decisions remain the responsibility of qualified professionals.

3. Accounts & access

Access is invite-only: an organisation administrator invites each user with a pre-assigned role and scope. You must keep your credentials secure, complete multi-factor authentication, and use the platform only to access children you are authorised to support. You must not share accounts or attempt to access data outside your authorisation.

4. Acceptable use

Use the service lawfully and only for legitimate care coordination.
Do not upload unlawful content or data you have no right to share.
Do not probe, scan, or attempt to breach security, or disrupt the service. Responsible disclosure of vulnerabilities is welcomed — see our Security page.
Respect the confidentiality of the children and families involved.

5. Data protection

Our handling of personal data is described in our Privacy Notice. Where we process care records on behalf of your organisation, the data-processing terms in your organisation’s agreement apply.

6. Intellectual property

The platform, its design, and its content are owned by Rconnected or our licensors. Care data you enter remains the responsibility and, as set out in your organisation’s agreement, the data of the relevant controller — not ours.

7. Availability & disclaimers

We work to keep the service available and accurate but, during the pilot phase, it is provided “as is”without warranties of any kind to the extent permitted by law. Service levels, if any, are those in your organisation’s agreement.

8. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence). [Liability caps and exclusions to be confirmed by counsel and aligned to the pilot agreement.]

9. Changes & governing law

We may update these terms; material changes will be notified. These terms are governed by the law of England and Wales [jurisdiction to be confirmed], and the courts of England and Wales have jurisdiction.